Frequently asked questions
Have a question about our service?
We’ve got you covered with these FAQs answers.
Yes, we can work with you wherever in the world you reside provided you can communicate in English. Our services are 24/7 and the time zone is not an issue. We’re a distributed team working from around the world with our staff always available to help.
First, we collect your login credential via a secured channel upon purchasing a plan. We use cutting edge software like password protection to store your password thereafter so they are encrypted and secure, we also make use of VPN network in our everyday work to make sure your information is safe from prying eyes.
Instruction would be made available to you via the welcome email on ways you can send your login details securely and also request for any help you may require.
We manage from a single WordPress website to a membership site, multisite, and WooCommerce site. We have different maintenance plans that suit every website needs.
You will be asked to provide your credit card details upon checking out. Your credit card will automatically be billed every month for the amount of the plan you have selected. We accept all major types of credit cards like Visa, MasterCard, AmericanExpress, and Discover. After you have signed up, your card will be billed on a recurring basis — monthly on a particular day that you signed up for the plan.
We value your patronage. However, you’re free to opt-out of our services at any time. Just reach out to our customer support team and we will stop the service at the end of the current month.
We value your patronage. However, you’re free to opt-out of our services at any time. Just reach out to our customer support team and we will stop the service at the end of the current month.
We partner with some of the best WordPress hosts on the internet to provide reliable hosting service for our clents
It all depends on your needs, You’ll be able to see the list of features that a plan supports to help you make your choice.
When you purchase a plan from us you’ll receive a welcome mail with all the details you need to gain access to our Rapid support service. As soon as we receive your login details we start working immediately by running a full diagnostic scan on your website and performing all tasks on the checklist which is included on your purchased plan. We will ask you to send your WordPress admin account login and also your cPanel login details through a secure channel. As soon as we start working on your plan you’ll always receive regular updates from us as stated on your selected plan.
This means you can ask our team to edit anything on your website as much as you want at anytime, we don’t create restrictions or add extra cost for this service as long as your maintenance plan is valid.
You will receive a welcome mail containing instructions on how to open a ticket each time you need assistance.
You need to purchase a new plan for your other website. When you purchase a plan it is not transferable to another website.
We are able to offer a 30-day money-back guarantee. If you’re not satisfied with our service within 30 days of your purchase for any good reasons, we’ll offer you a full refund. All you need to do is reach out to our support team no questions asked.
Based in California. We are a distributed team working 100% remotely from four different time zones, America and EMEA.
Our maintenance plans do not come with content creation. Currently, we provide general WordPress support services like out of the box installation, WordPress site hosting, configuration, fixing issues, editing existing content, performing updates.